KHO Executive

Role & responsibilities

Good communication skills , Team work, Organizing and planning, Basic computer knowledge 

• Snagging, de-snagging & handover of apartments/units
• Maintaining/records of all relevant data for apartments/units
• Ensure apartment/unit readiness in custody for customer visits with Civil finishing & MEP readiness
• Manage a small team of outsourced snagging executives and technicians.
• Apartment/unit Key Hand Over - possession to customers
• Customer signed documents handover to Service Centre
• Timely addressing customer concerns/queries satisfactorily
• Effective hand-holding customers in the pre and post-possession stage
• Ensure 100% compliance in KYC 
• Interact with customers over call/face to face
• Timely maintaining & sharing of all reports
• Liaise & coordinate with internal associates
• Loyalty sales developing a process for Loyalty sales e.g. calling, identifying need through interactions and pitching the right product
• Assist in post-Society handover transition e.g. defects, work completion, etc