Front Desk Executive

Role & responsibilities :-

• Answering phone calls and transferring to the concerned departments
• Greeting visitors and guiding them for their meetings
• Keeping records of the documents and maintaining the data
• Maintain discipline in all guest areas and demonstrate ethical behavior
• Maintain complete knowledge about company procedures, policies, Rules & Regulations
• Demonstrates urgency in response and handling of customer problems and complaints
• Daily checking of operations - hospitality service, front-desk, cleanliness, maintenance and upkeep of the lobby areas.
• To take a round of the entire office/site to check if there are any admin related flaws and ensure to inform the concerned department.
• Take morning briefing before the operations start with the security team, valet, F & B team to discuss daily appointments
• Increase levels of food service quality and enhance overall ambience of customer experiences.

Preferred candidate profile

• Hotel industry with 2+ years of experience
• Graduation preferred