Lingaro - L3 Support Specialist (4-8 yrs)

Tasks :

- Provide expert service support as L3 specialist for the service.

- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.

- Problem corrective action plan proposals.

- Deploying bug-fixes in managed applications.

- Gather requirements, analyze, design and implement complex visualization solutions

- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.

- Provide technical feedback and mentoring to teammates

Qualifications :

- Willing to work either ASIA, EMEA, or NALA shift

- Strong problem-solving, analytical, and critical thinking skills.

- Strong communication skillset ability to translate technical details to business/non-technical

stakeholders

- Experience with SQL includes but not limited to ETL, merge, partition exchange, exception and error handling.

- Experience with Python/Pyspark mainly with Pandas, Numpy, Pathlib and PySpark SQL Functions

- Experience with Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy) and Azure Data Services - Databricks and Data Factory

- Understands the operation of ETL process, triggers and scheduler

- Experience with Git repository maintenance and DevOps concepts.

- Familiarity with building, testing, and deploying process.

Nice to have :

- Power BI and experience working on Service Now

- Willing to be cross-trained to all of the technologies involved in the solution

Offer

- Stable employment. On the market since 2008, 1200+ talents currently on board in 7 global sites.

- Office as an option model. You can choose to work remotely or in the office.

- Flexibility regarding working hours and your preferred form of contract.

- Comprehensive online onboarding program with a Buddy from day 1.

- Cooperation with top-tier engineers and experts.

- Certificate training programs. Lingarians earn 500+ technology certificates yearly.

- Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

- Grow as we grow as a company. 76% of our managers are internal promotions.

- A diverse, inclusive, and values-driven community.

- Autonomy to choose the way you work. We trust your ideas.

- Create our community together. Refer your friends to receive bonuses.

- Activities to support your well-being and health.

- Plenty of opportunities to donate to charities and support the environment.

- Modern office equipment. Purchased for you or available to borrow, depending on your location.

- Great Place to Work Certified Employer in India.

Note : Candidates should be comfortable to work in any shifts (APAC/NALA/EMEA) and weekend support.