Associate Product Support Specialist (2-4 yrs)

Job Role : Application Support Engineer

Experience Range : 2-4 yrs

Mode : 1 month- Hybrid & 1 month- WFO

Notice period : Immediate to 30 days/ Currently serving

Skills : Application Support, L1 , L2, AWS services, SQL Looking for candidates willing to work in EST time zone

Qualifications & Mandatory Skills :

Experience : 2+ years in application support with expertise in L1 and L2 support roles.

SQL Skills: Proficiency in SQL for troubleshooting, query writing, and data analysis.

AWS Cloud: Hands-on experience with AWS cloud services for application support.

Communication: Strong verbal and written communication skills for interacting with technical and non-

technical users.

Problem-Solving: Strong analytical skills with a focus on diagnosing and resolving complex issues.

Time Zone: Availability to work in the Eastern Standard Time (EST) zone.

Key Responsibilities:

L1 & L2 Application Support: Provide first and second-level support, troubleshooting application issues,

and escalating as necessary.

Customer Engagement: Collaborate with internal users to understand issues and ensure timely resolutions.

Application Monitoring: Monitor and maintain application performance, proactively addressing potential issues.

Incident Management: Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines.

SQL Query Support: Use SQL queries to troubleshoot and resolve application issues, and assist with data extraction for reporting.

AWS Cloud Support: Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues.

Collaboration: Work with cross-functional teams to resolve complex issues and contribute to process improvements.

Documentation: Maintain and update support documentation, runbooks, and knowledge base articles.

Tot years of exp :

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Rel exp in L1 :

Rel exp in L2 :

Rel exp in AWS services :

Rel exp in SQL :

Current Company :

Current CTC:

Exp CTC:

Notice period: