Senior Application Support Engineer AP

What is special about Lighthouse

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What s unique about this role

The Senior Application Support Engineer is responsible for providing top tier support for applications used by the organization and engaging with multiple departments to ensure the best experience possible for clients and internal users. Responsible for understanding complex Line of Business applications end to end, their usage, interdependencies and complexities

What will this person do

• Provide technical leadership in the design, implementation and management of multiple applications including Relativity, Ecapture and Nuix.
• Provide escalation support and training for Lighthouse internally developed applications.
• Collaborate with IT, business stakeholders and end users to holistically design and own support for the Line of Business applications.
• Proactively look for ways to improve uptime, alerting, and efficiency of systems.
• Provide high-level escalation support to colleagues across the organization for applications and complex process implementation.
• Write and distribute communication relating to system outages, patch\upgrade notices and new feature documentation.
• Coordinate across multiple departments on software patching and upgrades to ensure client success.
• Consult with department managers on high-level initiatives and\or application changes to ensure minimal business impact.
• Work closely with Product teams to advance existing organization technologies through evaluation of new products and custom development on existing applications.
• Identify and recommend product customizations, enhancements or work-around(s) to meet business requirements.
• Author all standard documentation as well as specifications for both functional and technical requirements.
• Assist with training and provide guidance to non-senior engineers as well as serve as internal escalation point for technical issues.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Perform other related duties as assigned

Bring your passion and together we will shine. It would also be great if you have the following:

• Strong knowledge of commonly used Ediscovery tools including but not limited to: Relativity, Brainspace, Nuix and Ecapture is beneficial.
• Working knowledge of SQL Database Design, administration and reporting.
• Intermediate level knowledge of T-SQL query language
• Intermediate knowledge of Linux based operating systems
• Understanding of Vmware ESXi and Vcenter is a plus
• Understanding of SAN and NAS storage systems is a plus
• Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
• Ability to convey complex idea both verbally and in writing to a non-technical audience
• Demonstrated record of excellent customer service.
• Bachelor s degree in computer science, related field or comparable job experience preferred.
• 5 to 8 yrs. of progressive experience in Engineering, Technology or similar function.
• Business Intelligence and analytics work experience including architecture design and systems lifecycle development management preferred.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best shine.

This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.