Relativity One Managed Services Consultant

What is special about Lighthouse

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What s unique about this role

Relativity One Managed Services is a rapidly growing Lighthouse eDiscovery offering with customers around the globe ranging from Fortune 50 household names to boutique law firms. Using Relativity One s innovative technology and backed by global eDiscovery leader Lighthouse, Relativity One Managed Services delivers exceptional simplicity, power, and efficiency in a multi-billion-dollar market.

The Relativity One Managed Services Consultant provides technical support, workflow consultation, training, and subject matter expertise across all aspects of Lighthouse s offering of Relativity One, Relativity One Managed Services; including document processing, review, analytics, and production along with Relativity extend functionality (e.g. Collect, Legal Hold, aiR, etc.). Provides workflow consultation, partnering with Senior Consultants and Leadership in the development of standards, and coordinates and participates in the daily activities associated with providing support to clients. Provides strong dedication, subject matter expertise, and consistent customer service across the range of Relativity One Managed Services-related service and support requests to ensure success of Lighthouse s Relativity One Managed Services customers.

What will this person do

• Work with Associate Director, Relativity One Managed Services, and Senior Relativity One Managed Services Consultants to define, implement and execute the first-tier support client experience for Lighthouse Relativity One Managed Services.
• Management of client requests for triage and Consultant resource alignment to ensure outcomes and deadlines are met.
• Provide training, basic consultation and workflow guidance, and potential execution of key eDiscovery phases including document processing, culling, review, and production within Relativity One. Often in partnership with a Senior Consultant, identifying opportunities to drive client success through advanced culling methods, improved review workflows, efficient production options, normalization of incoming data, fostering better client-side workflows.
• Assist Relativity One Managed Services Support team with data intake, storage, and disposition requests as needed.
• Within Lighthouse Relativity One Managed Services Support offerings, partnering with Senior Consultants, accountable for the first-tier support client experience spanning Relativity One, including Relativity One s Tech Stack that includes but is not limited to Collected, Legal Hold, aiR. Additional first-tier support of available Lighthouse proprietary technology (ie. Lighthouse Analytics, Prism, KDI/Dart).
• Provide workflow support across processing, review, and production functions, for example, managing client escalations, generating, and providing analysis of key reports, and participating in client scoping calls when appropriate. Key liaison and customer advocate, ensuring customer needs are observed and fulfilled, between the customer; first tier customer support representatives; and various Lighthouse business units including Service Delivery, Forensics, Finance, IT, and Product Development.
• Responsible for ensuring customers are utilizing Lighthouse Relativity One Managed Services Support offerings appropriately and identifying when the customer experience requires introduction to Lighthouse proprietary technologies and/or supported Lighthouse workflows.
• Train new clients on Lighthouse Relativity One Managed Services Support offerings and practices; often in partnership with Lighthouse Onboarding, to create and document scalable processes within the offerings
• Support the strategic direction of supported workflow development as well as service and process offerings; analyze client feedback to make recommendations for improvement and/or development of new workflows.
• Work with the Relativity for support on Relativity One, including reporting/escalating platform related client issues if any.
• Flexible working in rotational shifts, including covering US day time - Eastern and Pacific time zones, as per Business needs.
• Perform other related duties as assigned

Bring your passion and together we will shine. It would also be great if you have the following:

• Bachelor of Engineering, BCA or equivalent degree desired
• Paralegal, ACEDS, or RCA certification desired
• 3+ years experience with legal technology platforms (Relativity, Relativity One); eDiscovery best practices (collection, processing, review, and production practices); and providing customers with standardized and customized deliverables.3 6+ years experience with legal technology platforms (Relativity, Relativity One); eDiscovery best practices (collection, processing, review, and production practices); and providing customers with standardized and customized deliverables.
• Knowledge of legal discovery processes and concepts as it relates to the EDRM.
• Demonstrated talent for communication (oral and written) across many groups and personalities --both internal staff and clients.
• Ability to foster positive and professional relationships at all levels internally and externally.
• Strong analytical and logical skills.
• Strong organizational skills and the ability to multitask.
• Ability to solve problems and deal with variables in situations where only limited standards exist.
• Comfortable with change and rapid growth.
• Exposure to product development and/or RCA a plus.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best shine.

This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.