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SPRINKLR

Compare

3.1

based on 304 Reviews

40 SPRINKLR Jobs

Senior Managed Services Consultant

Sprinklr Solutions Pvt Ltd

3.1

based on 304 Reviews

3-7 years

₹ 8.6 - 18.1L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Senior Managed Services Consultant

SPRINKLR

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Social Media Marketing German Spanish French Language Japanese Language

+ 4 more

Job Description

We are looking for someone who can ensure the following outcomes for every customer -

Deliver Value: Be able to deliver on, and communicate the value associated with the customer s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention customer growth.

Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.

Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.
Strategic Business Partner: Become your customer s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.

What Are Your Responsibilities

Ensure that every customer derives the most value possible from the platform, leading to retention and business expansion.

Identify , comprehend and clearly articulate customers requirements to generate an end-to-end solution to their business challenges.

Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.

Analyse and elevate customer s consumption of contract, adoption of the product and generation of upsells or cross-sell.

Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.

Assist world s leading brands and their agencies in seamlessly building social media campaigns process-flows mapped to their business needs, through Sprinklr.

Identify platform gaps, and optimization opportunities; design and configure the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.

Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.

Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.

Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.

Captur e development areas for product improvement and c ollaborate with product managers and engineering for necessary corrective actions.

Actively make sure you are knowledgeable on native channel s products package.

Work with clients to improve the social service itself and its alignment with the clients core business.

Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr s know-hows.

Actively make sure that you are knowledgeable on all Sprinklr software products.

Identify opportunities for customer references and case studie s
Maintain platform relevancy according to changes in business needs.

Who You Are What Makes You Qualified

4 + years of experience in account management at a brand, agency or technology.

Experience in w eb technologies, CRM or SaaS platforms and digital marketing experience across social platforms .

Knowledge of SaaS platform implementation for contact centres , covering everything from requirement gathering to go-live.

Strong product acumen evangelization experience with the aptitude to learn new products.

Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.

Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.

Understanding of deployment lifecycle from sandbox to production environment

Understanding o f platform integration or REST API data structure to push or pull data pointers from 3 rd party platforms.

Ability to think independently and learn as a n individual contributor managing the customer stakeholders of the account

Ability to identify and clearly articulate issues clients are facing and capability of devising implementing their solutions.

Ability to work in a highly challenging competitive environment while delivering high quality of customer service.

Ability to work effectively under tight deadlines and juggle several assignments projects simultaneously, while maintaining high standard of excellence.

Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.

Ability to interpret industry trends across different verticals lines of businesses.

Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management .

Advanced analytical skills with proven competency in data tools methodologies.

Ability to collate, harmonise and visualise data and present the statistical merit in a business case.

Industry specific knowledge across different verticals or lines of business preferred.

Demonstrated experience and a passion for the social and digital technology universe (i.e ., Live Chat, WhatsApp, Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).