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Relativity One Managed Services Consultant
Lighthouse
posted 24d ago
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Flexible timing
Key skills for the job
Job Description
- Work with Associate Director, Relativity One Managed Services, and Senior Relativity One Managed Services Consultants to define, implement and execute the first-tier support client experience for Lighthouse Relativity One Managed Services.
- Management of client requests for triage and Consultant resource alignment to ensure outcomes and deadlines are met.
- Provide training, basic consultation and workflow guidance, and potential execution of key eDiscovery phases including document processing, culling, review, and production within Relativity One. Often in partnership with a Senior Consultant, identifying opportunities to drive client success through advanced culling methods, improved review workflows, efficient production options, normalization of incoming data, fostering better client-side workflows.
- Assist Relativity One Managed Services Support team with data intake, storage, and disposition requests as needed.
- Within Lighthouse Relativity One Managed Services Support offerings, partnering with Senior Consultants, accountable for the first-tier support client experience spanning Relativity One, including Relativity One s Tech Stack that includes but is not limited to Collected, Legal Hold, aiR. Additional first-tier support of available Lighthouse proprietary technology (ie. Lighthouse Analytics, Prism, KDI/Dart).
- Provide workflow support across processing, review, and production functions, for example, managing client escalations, generating, and providing analysis of key reports, and participating in client scoping calls when appropriate. Key liaison and customer advocate, ensuring customer needs are observed and fulfilled, between the customer; first tier customer support representatives; and various Lighthouse business units including Service Delivery, Forensics, Finance, IT, and Product Development.
- Responsible for ensuring customers are utilizing Lighthouse Relativity One Managed Services Support offerings appropriately and identifying when the customer experience requires introduction to Lighthouse proprietary technologies and/or supported Lighthouse workflows.
- Train new clients on Lighthouse Relativity One Managed Services Support offerings and practices; often in partnership with Lighthouse Onboarding, to create and document scalable processes within the offerings
- Support the strategic direction of supported workflow development as well as service and process offerings; analyze client feedback to make recommendations for improvement and/or development of new workflows.
- Work with the Relativity for support on Relativity One, including reporting/escalating platform related client issues if any.
- Flexible working in rotational shifts, including covering US day time - Eastern and Pacific time zones, as per Business needs.
- Perform other related duties as assigned
Bring your passion and together we will shine. It would also be great if you have the following:
- Bachelor of Engineering, BCA or equivalent degree desired
- Paralegal, ACEDS, or RCA certification desired
- 3+ years experience with legal technology platforms (Relativity, Relativity One); eDiscovery best practices (collection, processing, review, and production practices); and providing customers with standardized and customized deliverables.3 6+ years experience with legal technology platforms (Relativity, Relativity One); eDiscovery best practices (collection, processing, review, and production practices); and providing customers with standardized and customized deliverables.
- Knowledge of legal discovery processes and concepts as it relates to the EDRM.
- Demonstrated talent for communication (oral and written) across many groups and personalities --both internal staff and clients.
- Ability to foster positive and professional relationships at all levels internally and externally.
- Strong analytical and logical skills.
- Strong organizational skills and the ability to multitask.
- Ability to solve problems and deal with variables in situations where only limited standards exist.
- Comfortable with change and rapid growth.
- Exposure to product development and/or RCA a plus.
Work Environment and Physical Demands
- Duties are performed in a typical office environment while at a desk or computer table.
- Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Lighthouse Benefits
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