Order Fulfilment Specialist

JD - Order fulfillment

Backlog Management:

• Oversee & Analyze backlog report and take actions / closure follow-ups accordingly.
• Load Prebuild orders on time post getting all necessary approvals and share updates to business
• Timely scheduling/billing of orders
• Regular follow up with Sales /AR /Customer to remove any backlog dependency.

Supply Management:

• Manage BTS order supplies in close coordination with procurement & production team.
• Daily checks of backlog & escalation management for critical customer requirements
• MIS publish to business team & Clearing post replenishment ordering issues.

Inventory Control:

• Daily reviewing of Excess ordering if any and ensuring measures to control.
• Working with Production team & IT team for cancellation of excess ordering MOs
• Sharing regular Free FG (Finished Goods) details with business team & work for liquidation

CSAT:

• Drive CSAT (Customer Satisfaction) program for respective business.
• Track critical and escalated cases end to end & share timely order update to customer.

Requirement:

• Graduate with experience of 3 to 7 years in supply chain order fulfillment processes (OTC cycle)
• Confident business communication, both verbal & written.
• Working knowledge in SAP system preferably.
• Analytical skills, problem solving, customer focused and take ownership & initiative.