Collections Manager

About the Role :

As a Deputy Manager - Collections you will be responsible for managing and streamlining the

collections process in your assigned area will be a major responsibility of your position. In

addition to managing a group of collection agents, your duties will include creating plans to

reduce delinquencies and making sure rules and regulations are followed.

Some high level things you would own but not limited to:

• You will manage the portfolio of the assigned geography.
• Lead, mentor, and motivate a team of collections agents to achieve performance targets

and objectives

• You will follow up with delinquent cases personally, along with the collection manager,

along with the collection agencies team & ensure resolution of the cases.

• Also, responsible to collect & resolve the Current bounce, Bucket 1 - 0 to 30 DPD, Bucket 4 -

90 to 120 DPD, Bucket 5- 121-150, and Bucket 6- 151-180 DPD cases. Must focus on

collecting late payment & other charges.

• You will recruit collection agencies, repossession agencies, valuation agencies as on where required.
• You will recruit advocates as required.
• You will have collection & legal knowledge of secured & unsecured business.
• You will have relevant legal knowledge to use the same recovery & collection tool.
• You will have proper MIS & account management knowledge.
• You will be open to operate from home & without the presence of an office.
• You will be excellent in written & oral communication skills.
• You will have the ability to interact with the senior management team in case of requirement.
• You will have ability to understand statement of account, repayment schedule & foreclosure of the loan accounts.
• You will be an efficient leader, must believe in the spirit of teamwork, must maintain the

decorum of the office, must follow the reporting hierarchy, must follow the entire laid down

policy & Process of collection.

What you would possess already:

• Bachelor's degree in Finance, Business Administration, or a related field.
• Relevant Years of experience required is 5-8 years
• Must have 1 - 2 years of experience in unsecured collection
• Proven experience in collections management within the financial services industry,

preferably in a fintech or banking environment.

• Strong leadership abilities with a demonstrated ability to coach, mentor, and develop

teams.

• Excellent analytical skills with the ability to interpret data and trends to drive strategic

decision-making.

• Sound knowledge of regulatory requirements governing collections practice