Chat Support Associates

Key Responsibilities:

1. Live Chat Support & Customer Interaction

• Respond to customer inquiries via live chat promptly (within 20 seconds).
• Provide accurate and clear information to customers regarding services and processes.
• Ensure professional and friendly communication at all times.

2. Lead Identification & Handoff

• Identify potential leads and escalate them to the Sales team for payment processing.
• Keep records of customer interactions and feedback for future reference.

3. Team Coordination & Training

• Collaborate with the Customer Support team to ensure smooth workflow.
• Undergo training provided by senior team members for chat handling best practices.

4. Process Management & Documentation

• Maintain logs and reports for chat support activities.
• Assist in improving response templates and FAQs to enhance customer interaction.

🔹 Skills & Qualifications:

✔️ Strong written communication skills in English.
✔️ Fast typing speed with accuracy.
✔️ Ability to multi-task and handle multiple chat conversations simultaneously.
✔️ Must be comfortable working in night shifts or early evening shifts.
✔️ Basic knowledge of lead generation and customer service processes is an advantage.
✔️ Must be able to work from our Nagpur office.

This is an excellent opportunity to build a career in customer support, work in a fast-paced environment, and enhance your communication skills.