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Genpact Hiring Freshers For International chat support roles_Hyderabad

Hyderabad / Secunderabad

1 vacancy

Genpact Hiring Freshers For International chat support roles_Hyderabad

Genpact

posted 6d ago

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate – Sales – Chat Process (Only Freshers are eligible)


  • Role: Chat support
  • Experience: Only FRESHERS are eligible
  • Work location: Uppal, Hyderabad (Only work from office)
  • Shift: 24*7

Responsibilities

  • Handle multiple chats at the same time (3+ Active Chats simultaneously)
  • Respond to the customer queries in timely manner, ensure logical and meaningful review of customer requirement
  • Deep understanding of client process and policies
  • Effective Probing, comprehending the query, discover the right product and offer accurate Solution to the end customer inline with the Policies and Procedures
  • Sales through Chat medium for Mobile Experience, Visual Display, Digital Appliance or any other related products that are owned by end customer
  • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
  • Work closely with internal departments to provide the required information/support to the customer
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Upskill to enhance the knowledge time to time and offer support



Qualifications we seek in you!
Minimum Qualifications / Skills

  • Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma
  • Have strong interpersonal skills, verbal and written communication skills
  • Only Freshers are eligible
  • Must possess knowledge on Basics of appliances (Mobiles, Tablets, Laptop, ear bud, TVs, Monitors, Sound bars, SSD / Memory card, Refrigerators, Washer / Dryer, cooking appliances – Oven/ Microwave, Vacuum cleaner, etc.)
  • Relevant experience in Customer Support through Chat and good in Sales techniques



Preferred Qualifications/ Skills

  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • Typing speed 40-45 words per minute + 80%+ accuracy



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


Employment Type: Full Time, Permanent

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Genpact Interview Questions & Tips

Prepare for Genpact Intern roles with real interview advice

Top Genpact Intern Interview Questions

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
Q2. What is RTR? What is depreciation?types of depreciation and also journal entries
Q3. What are the Financial statements
View all 1.5k questions

What people at Genpact are saying

4.2
 Rating based on 10 Intern reviews

Likes

No work stress and calm environment

  • Job security - Excellent
  • +3 more
Dislikes

No growth and no personality development

  • Salary - Poor
  • +2 more
Read 10 Intern reviews

Intern salary at Genpact

reported by 10 employees
₹1 L/yr - ₹7.8 L/yr
5% less than the average Intern Salary in India
View more details

What Genpact employees are saying about work life

based on 31.6k employees
60%
84%
70%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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Genpact Hyderabad / Secunderabad Office Locations

View all
Hyderabad Office
Hyderabad-Gachibowli SEZ: 3rd & 4th Floor, Block 2 DLF Cyber city, Plot No. 129-132, Opp. A.P.H.B. Colony, Gachibowli, Hyderabad. Hyderabad
500019
Hyderabad Office
Hyderabad-Pocharam: GENPACT, 4th, 5th & 6th Floors, Building 8, Raheja Mind Space, Pocharam, Ranga Reddy, Secunderabad, Telangana. Hyderabad
500088

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