Process Associate - Customer Care

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   Inviting applications for the role of Process Associate – Sales – Chat Process Our strategic sales team drives growth in our segment through innovative programs and processes. As a sales specialist, you will support a diverse set of customers, focusing on driving revenue and product adoption. Responsibilities •    Handle multiple chats at the same time (3+ Active Chats simultaneously) •    Respond to the customer queries in timely manner, ensure logical and meaningful review of customer requirement •    Deep understanding of client process and policies •    Effective Probing, comprehending the query, discover the right product and offer accurate Solution to the end customer inline with the Policies and Procedures •    Sales through Chat medium for Mobile Experience, Visual Display, Digital Appliance or any other related products that are owned by end customer •    Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business •    Work closely with internal departments to provide the required information/support to the customer •    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment •    Upskill to enhance the knowledge time to time and offer support

Qualifications we seek in you! Minimum Qualifications / Skills o    Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma) o    Have strong interpersonal skills, verbal and written communication skills o    Freshers are eligible o    Must possess knowledge on Basics of appliances (Mobiles, Tablets, Laptop, ear bud, TVs, Monitors, Sound bars, SSD / Memory card, Refrigerators, Washer / Dryer, cooking appliances – Oven/ Microwave, Vacuum cleaner, etc.) o    Relevant experience in Customer Support through Chat and good in Sales techniques

Preferred Qualifications/ Skills o    Effective probing skills and analyzing / understanding skills o    Analytical skills with customer centric approach  o    Excellent proficiency with written English and with neutral English accent o    Typing speed 40-45 words per minute + 80%+ accuracy Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.