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40 Leena AI Jobs

Chatbot Engineer

3-6 years

Gurgaon / Gurugram

Chatbot Engineer

Leena AI

posted 17d ago

Job Role Insights

Flexible timing

Job Description

We are looking for a Chatbot Engineer who will be responsible for building, testing, and improving chatbots in an enterprise environment. The ideal candidate should have a strong understanding of chatbot development, API integrations, and quality assurance processes to ensure a seamless user experience. The role requires both development and testing expertise, with a focus on delivering high-quality chatbot solutions.

Responsibilities

Chatbot Development:

  • Build and design conversational AI chatbots using the Leena AI platform.
  • Create and optimize chatbot responses by structuring conversational data from enterprise knowledge bases.
  • Understand business logic and translate it into effective conversational workflows.
  • Integrate chatbots with various platforms like Microsoft Teams, Slack, and other communication channels.
  • Implement and test REST API integrations for seamless communication between the chatbot and external systems.
  • Continuously analyze and enhance chatbot interactions based on user behavior and feedback.
  • Collaborate with internal teams to ensure timely project delivery.

Quality Assurance

  • Design and execute testing strategies to validate chatbot capabilities, including NLP accuracy and workflow correctness.
  • Create and execute test cases based on business requirement documents (BRD) and software requirement specifications (SRS).
  • Test API integrations using tools like Postman to ensure smooth connectivity and data exchange.
  • Identify UI/UX inconsistencies and suggest improvements to enhance the chatbot user experience.
  • Investigate production issues, analyze root causes, and propose solutions for bug fixes and improvements.
  • Ensure the chatbot meets functional and non-functional requirements, including performance, reliability, and scalability.
  • Document test results, track issues in JIRA, and collaborate with developers for fixes and enhancements.

Requirements

  • Excellent verbal and written communication skills in English.
  • Strong logical thinking, analytical abilities, and problem-solving skills.
  • Experience in chatbot development using platforms like Dialogflow, Microsoft Bot Framework, RASA, or similar.
  • Driving operational efficiency by writing basic scripts (Python, JS) to automate day-to-day work.
  • Hands-on experience in testing chatbot interactions and evaluating NLP capabilities.
  • Knowledge of REST API integration, debugging, and API testing using tools like Postman.
  • Proficiency in Microsoft Excel, Microsoft Word, and JIRA for documentation and tracking.
  • Basic SQL knowledge for database querying (not mandatory but a plus).
  • Understanding of Natural Language Processing (NLP) fundamentals.
  • Experience in deploying bots on diverse communication channels such as Microsoft Teams, Slack, and other platforms is highly desirable and will be considered a valuable asset.
  • Knowledge of fundamentals of Natural Language processing is a plus Out-of-the-box thinking.
  • Required to work in the US shift as part of their job responsibilities, ensuring seamless collaboration and timely support with our global teams and clients.

Skills: microsoft bot framework,postman,quality assurance,javascript,bot framework,dialogflow,nlp,chatbot development,microsoft excel,python,rasa,jira,chatbot developer,api integrations,microsoft word,api,sql


Employment Type: Full Time, Permanent

Read full job description

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Q1. 5) Find out the heavier ball from 8 identical ball of which one is heavier using only a balance weighting machine in least number of trys
Q2. 1) Time complexity of binary search for array and linked list
Q3. Why should we pay you xx Lakhs?
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What people at Leena AI are saying

What Leena AI employees are saying about work life

based on 119 employees
86%
96%
79%
82%
Flexible timing
Monday to Friday
No travel
Day Shift
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Leena AI Benefits

Work From Home
Team Outings
Education Assistance
Health Insurance
Job Training
Free Transport +6 more
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