Crm Manager

Roles and Responsibilities

• Manage client relationships through effective communication, ensuring high levels of customer satisfaction.
  
• Oversee the entire collections process from initial contact to final resolution, maintaining a focus on timely payments.
  
• Develop and implement strategies to improve customer handling, reducing complaints and increasing overall satisfaction ratings.
  
• Collaborate with internal teams to resolve complex issues related to billing, invoicing, and payment processing.
  
• Analyze data to identify trends and areas for improvement in the CRM system.
  

Desired Candidate Profile

• 10-15 years of experience in CRM management or similar role within the telecom industry.
  
• Strong understanding of client relationship building, maintenance, and growth principles.
  
• Proficiency in managing multiple tasks simultaneously while prioritizing deadlines effectively.