64 CRM Strategy Jobs

Management Consulting Manager – Health & Public Services
Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries.



Practice:Public Services, Industry Consulting, Global Network (GN)



Areas of Work:Public Services (Sub Industry:Social Services & Other Platforms)



Level:Manager



Location:Gurugram, Mumbai, Bangalore, Chennai, Hyderabad, Pune, Kolkata



Years of Exp:7-10 years of Management Consulting experience/Strong industry experience can also be considered

Explore an Exciting Career at Accenture
Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The Practice – A Brief Sketch
As a part of the Public Service industry practice, you will help Governments and Public Service agencies across the globe adapt to new climates, new expectations, and new ways of working. You will help our clients to identify and address their greatest challenges to achieve maximum shareholder value.

Our practitioners bring in right blend of strategic and operational experience and deep understanding of Public Service industry and we provide end-to-end business services as well as individual consulting, outsourcing and technology projects around the globe in all strategic and functional areas. We focus on the following sub-industries:

Social Services + (Employment, Pensions, Education, Child Welfare, Government as a platform, Digital Citizen Services)

Education

Global Critical Infrastructure Services (Urban & city planning, Smart Cities, High Performing City Operating Model)

Admin (Citizen experience, Federal Funds Strategy, Workforce Strategy, Intelligent Back Office, Revenue industry strategy, Post & Parcel)

An ideal candidate will be responsible for driving our client's strategy and business planning efforts. As a part of the team, you will help with the following:



Project Delivery:Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules.



Business Development:Support efforts of global sales team to identify and win potential opportunities within the practice.



Industry Experience:Provide industry expertise in Public Service industry segments.



Domain Development:Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community.

Bring your best skills forward to excel in the role:

Leverage your extensive knowledge of Public Service, Social Welfare, Child Welfare, Family Welfare, and Case Management to provide strategic consulting services to clients worldwide.

Collaborate with clients to



identify opportunities for technology-driven transformations that enhance



program effectiveness and citizen engagement.

Utilize your technical proficiency in



CRM platforms, particularly Salesforce (in areas of case management and citizen engagement



), to design and implement CRM solutions tailored to the unique requirements of



Social Welfare, Child Welfare, Family Welfare and public assistance programs .

Lead CRM implementation projects, ensuring alignment with industry best practices and regulatory compliance.

Develop and implement



architecture strategies for government and sovereign cloud environments on a global scale, addressing security, scalability, and compliance.

Provide expert guidance on



cloud adoption, migration, and ongoing management for public sector clients.

Identify and evaluate opportunities for



technology integration between CRM platforms, grant management systems, and other relevant technologies to optimize cross-border program management and data sharing.

Stay updated on emerging platforms and technologies in the Social Welfare sector, including Grants Management, and assess their applicability for international use.

Build strong and enduring client relationships, acting as a trusted advisor and collaborating on project delivery and global transformation initiatives.

Lead and manage consulting engagements, ensuring successful project execution within international contexts, budget constraints, and timelines.

Strong analytical, communication, and cross-cultural collaboration skills.

Read more about us.
Recent Blogs


Qualifications

Your experience and qualification counts!

MBA from a Tier I institute or a degree in Public Administration, Social Work, or a related field.

8-10 years of consulting experience, with a focus on Public Service, Social Welfare, Child Welfare/ Family Welfare/ Case Management, administering public assistance programs and technology solutions.

Extensive experience in designing, configuring, and implementing CRM solutions, particularly Salesforce, within the context of Social Welfare and related programs.

Expertise in Government and Sovereign cloud architecture, with relevant certifications (e.g., AWS, Azure, Google Cloud).

Familiarity with international Grants Management platforms and other relevant technologies.

What’s in it for you?

An opportunity to work on



transformative projects with key G2000 clients

Potential to



Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed



responsible business into everything—from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your



strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a



culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:
Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us- en/Careers/capability-network

Accenture Capability Network | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team