Legal Editor, Customer Success & Marketing Manager.

Position Overview:
We are seeking a versatile and dynamic professional to join our AI-based legal and regulatory tech start-up as a Legal Editor, Customer Success & Marketing Manager. This role is pivotal in driving our content strategy, ensuring customer success, and enhancing our digital presence. As a start-up, we value fluidity and cross-functional collaboration, and this role will require a blend of legal expertise, customer success management, and marketing acumen to ensure our customers successfully adopt and utilize our products.

Key Responsibilities:

A. Content Creation & Management:

• Develop and execute an editorial calendar for newsletters, blogs, and social media platforms.
• Create engaging, legally accurate content tailored to professional audiences in the legal, tax, contracting, and regulatory sectors.
• Edit and proofread legal content for accuracy, clarity, and compliance.
• Manage content distribution across multiple channels and optimize for SEO and digital engagement.

B. Customer Success Management:

• Act as the primary point of contact for customers, ensuring they successfully onboard and utilize our products.
• Develop and implement customer success strategies, including training materials, FAQs, and tutorials.
• Monitor customer feedback and usage patterns to identify areas for improvement and ensure high customer satisfaction.
• Collaborate with the product and tech teams to relay customer insights and drive product enhancements.
• Build and maintain strong relationships with customers to drive retention and advocacy.

C. Social Media & Marketing Strategy:

• Design and implement social media strategies across LinkedIn, Twitter, and other relevant platforms.
• Create platform-specific content to drive audience growth and engagement.
• Monitor social media trends and analytics to optimize performance.
• Develop and execute marketing campaigns to promote Lexops products and services.
• Collaborate with sales and marketing teams to identify monetization opportunities and sustainable growth tactics.

D. Cross-Functional Collaboration:

• Work closely with sales, product, and tech teams to align content, customer success, and marketing efforts.
• Develop strategies to convert readers and users into long-term customers.
• Track and analyze performance metrics across content, customer success, and marketing initiatives.
• Act as a bridge between customers and internal teams to ensure seamless communication and product adoption.

Required Qualifications:

• Law degree or equivalent legal qualification.
• 3+ years of experience in legal content creation, editing, or a related field.
• 2+ years of experience in social media management, customer success, or marketing.
• Strong understanding of digital marketing principles and customer success best practices.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Skills:

• Experience in B2B content marketing and customer success.
• Knowledge of SEO best practices and content management systems.
• Familiarity with the legal tech industry and regulatory compliance in digital marketing.
• Data analytics and reporting capabilities.
• Experience creating customer training materials or onboarding programs.

Personal Qualities:

• Strong attention to detail and ability to translate complex legal concepts into engaging content.
• Creative problem-solving skills and a proactive mindset.
• Excellent time management and organizational abilities.
• Self-motivated with the ability to work independently and as part of a team.
• Passion for customer success and a commitment to delivering exceptional user experiences.

Why Join Us?
As a start-up, we offer a unique opportunity to wear multiple hats, grow with the company, and make a tangible impact on our success. Youll work in a collaborative, fast-paced environment where your contributions directly shape our product and customer experience. If you’re passionate about legal tech, customer success, and marketing, we’d love to hear from you!