KredX - Specialist - Zoho CRM (5-8 yrs)

Job Description: CRM Specialist

Company: KREDX Group of Companies.

Experience: 5-8 Years

Work Location: Bangalore, KA.

We are a Tech-led company

First and biggest fully digital cashflow-based financing company in India

Work in a multi-cloud environment collaborating with partners and industry veterans to adhere to best practices and ensure security and compliance

Leveraging the latest technologies - whether in the backend, frontend, servers, DevOps, SaaS, or opensource - to go fastest to market

Deep focus on user experience, system robustness, and security

The team from many different backgrounds and experiences across different geographies, sectors, and tech stacks

Close collaboration between product, engineering, and data science to come with best-in class products

Founding Team Financials Founded in the year 2015 in Bangalore by IIT and Stanford alumni. Management backed up by more than 2 decades of experience in Technology,

Banking, and Finance.Backed by multiple series of funding by Prime Venture Partners, Sequoia Capital and Tiger Global Management

What you can expect apart from attractive compensation at KredX, apart from monetary benefits

Bi-annual appraisal cycle

Need a break? We've got your back for 15 days in a year. We know that some of the best ideas come when you're on vacation

Feeling blue? No problem! You get 12 days in a year to deal with this & rejuvenate your mind andbody

And a lot more...We can discuss it!

About KredX:

KredX is a supply chain solutions provider which operates an online Bill Discounting Platform popularly known as "KredX". KredX was incorporated in 2015 by a clutch of bankers and techies from IIT Kanpur & Stanford to disrupt the trade receivables discounting space in India. KredX over a period of time added many more products in the area of Working Capital, Growth Capital, Treasury, Income products using deep tech solutions catering to Large enterprises/corporates. It has offices in Bangalore, New Delhi, Mumbai, Ahmedabad, Pune and Chennai.

CRM Specialist do:

CRM (Customer Relationship Management) is an integrative system that allows businesses to manage, analyze, and improve their relationships with customers. CRM systems streamline business processes by capturing and organizing customer data, fostering enhanced satisfaction, loyalty, and ultimately, business growth. A CRM Specialist operates at the helm of these systems, mastering their manipulation to drive organizational success.

Key Responsibilities:

- CRM Administration: Manage and maintain the CRM system, ensuring data accuracy, system integrity, and user access control.

- Data Entry and Management: Input and update customer information, sales leads, and related data in the CRM system.

- User Training: Provide training and support to CRM system users, ensuring they can effectively utilize the platform.

- Data Analysis: Analyze customer data and usage patterns to identify opportunities for improvement and growth.

- Automation and Workflow: Develop and implement CRM automation processes and workflows to streamline sales and marketing activities.

- Reporting and Analytics: Create reports and dashboards that track key performance indicators (KPIs) to support data-driven decision-making.

- Integration: Collaborate with IT and third-party vendors to integrate CRM with other systems and tools.

- Customer Segmentation: Assist in customer segmentation for targeted marketing campaigns.

- Troubleshooting: Identify and resolve CRM system issues, providing technical support as needed.

Qualifications & Skills Required:

- Bachelor's/Master's degree in Business, Marketing, Information Technology, or a related field.

- Proven 5+ years of experience Proficiency in CRM software (Zoho CRM).

- Programming knowledge (e.g., SQL) for customization and data extraction

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal abilities.

- Detail-oriented with a commitment to data accuracy.

- Knowledge of data analytics tools (e.g., Google Analytics) is advantageous.

- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).