Executive - Customer Support - Consumer Durbales (1-5 yrs)

Job description :

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.

- Follow up to ensure that appropriate actions were taken on customers requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Good communications skills

- Ability to listen and active problem-solving skills

- Good interpersonal skills