Executive - Customer Care - BPO (2-10 yrs)

Job Description :

- To handle Customer queries

- To handle escalations and display ownership and accountability on calls, emails and RM queries

- To have an in-depth process and system knowledge

- Quick decisions ability

- Provide superior customer experience on calls to American Express Card Members.

- Provide alternatives and apply superior Service

- Call handling skills to ensure the best possible solutions and FCR to card members.

- Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.

- Ability to take quick decisions and respond to Customer inquiries

- 1-2 yrs s of prior experience in the inbound/ outbound calling process.

- Customer service background.

QUALIFICATION:

- Graduate.

- Strong Interpersonal, Communication and Listening Skills.

- Must possess Excellent Verbal Communication.

- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.

- Demonstrated Dependability/Self Motivating Skills.

- Change Management Ability.

- Demonstrated Ability to Work effectively within a Team Environment as well as independently.

- Proven Analytical and Problem Solving with a strong attention to Detail Change Management Ability.

- Demonstrated Ability to Work effectively within a Team Environment as well as independently.

- Proven Analytical and Problem Solving with a strong attention to Detail.

Job type - Permanent

Industry Type - Customer Care

Call me at 8368927595