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21 KORE.AI SOFTWARE INDIA Jobs
Business Analyst - Implementations
KORE.AI SOFTWARE INDIA
posted 5d ago
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Flexible timing
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Job Description
JOB DESCRIPTION: Business Analyst - Implementations
Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist AI-first cloud contact center as a service (CCaaS), BankAssist AI-powered virtual assistant for retail banking, SearchAssist AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.
Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2013 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.
With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.
You can find full press coverage at https://kore.com/press/
POSITION / TITLE : BUSINESS ANALYST
DESCRIPTION
We are seeking a highly skilled and innovative Business Analyst to join our GALE Solutions team in developing cutting edge Generative AI solutions for various domains, including banking, healthcare, retail and more. The ideal candidate will have a strong background in business analysis, AI/ML, and a deep understanding of industry-specific requirements.
RESPONSIBILTIES
- Collaborate with stakeholders across different domains to identify and analyze business requirements for Generative AI solutions.
- Conduct market research and competitive analysis to identify opportunities for AI-driven innovation and growth.
- Translate business requirements into technical specifications for the development team, ensuring alignment with client expectations and industry best practices.
- Develop and maintain detailed documentation, including user stories, process flows, and data models, to support the development and implementation of Generative AI solutions.
- Work closely with data scientists, engineers, and domain experts to design and implement AI models that address specific business challenges and opportunities.
- Facilitate communication between technical and non-technical stakeholders, ensuring clear understanding of project objectives, timelines, and deliverables.
- Monitor and analyze the performance of deployed Generative AI solutions, providing insights and recommendations for continuous improvement.
- Stay up-to-date with the latest trends, technologies, and best practices in Generative AI and their potential applications across various domains.
REQUIREMENTS
- Bachelor s or master s degree in business administration, Computer Science, or a related field.
- 4-6 years experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.
- Strong understanding of Generative AI concepts, techniques, and their applications across industries such as banking and healthcare.
- Excellent analytical and problem-solving skills, with the ability to break down complex business problems into actionable solutions.
- Familiarity with Agile development methodologies and project management tools (e.g., JIRA, Confluence).
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.
- Strong attention to detail and the ability to manage multiple projects simultaneously in a fast-paced environment.
- Domain knowledge in banking, healthcare, or other relevant industries is a plus.
Employment Type: Full Time, Permanent
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based on 77 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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