Infrastructure Technical Specialist

Your Job

The Engineer will report to the Operations Supervisor of the KGSI and will be part of a global team that does Proactive operations support for Koch customers. The Engineer will work with multiple internal stakeholders and is expected to work with third party providers whenever it required and the global Infrastructure Operations team to provide a superior client experience.

Our Team

The Koch Global Services (KGS) Operations Team is looking for an innovative and forward-thinking Senior Engineer with strong knowledge of working in Complex environment and utilizing the automation and proactive methodologies to resolve problem. with in this role, you will have an opportunity to work closely with a talented global technical team responsible for supporting Kochs global enterprise communications environment.

The Sr. Engineer will be a part of a Proactive Operations team that provides support and maintains Operation solutions for Koch Industries. Koch Global Services (KGS) is the global solutions provider for Koch Industries. We serve more than 130,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries; ranging from making fabric, glass and paper products, to manufacturing cell phone components. Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies. As KGSI rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground level and will play a critical part in helping build out the Koch Global Services India (KGSI) over the next several years. Working closely with global colleagues would provide significant global exposure to the employees.

What You Will Do

Proactive management processes - capacity/lifecycle/automation audit results/remediation.

Jump right in and apply your existing knowledge of Operating System (Linux or Windows) while also growing and learning new skills and understanding.

Automation Enthusiast: Apply your passion for process improvement by helping to identify what can be automated or eliminated to achieve the greatest value. Work with automation teams to implement and improve automation with the help of AI and Machine Learning.

Innovative Problem Solver: Tackle complex challenges creatively, developing solutions that drive progress and enhance our operations.

Collaborative Partner: Work collaboratively with teams worldwide, fostering innovation and adopting a principled entrepreneurial mindset that encourages growth.

Continuous Improvement Champion: Identify opportunities to refine processes, systems, and methodologies, fostering a culture of continuous enhancement.

Create Knowledge: Create documentation to foster shared knowledge that will accelerate your teams ability close skill.

Facilitate escalation of complex incidents/issues, definition of proactive operations workflow & processes, identify opportunities to automate processes/tasks

Partner with multiple teams including Engineering, Delivery, Automation Engineers, Data Analyst, and Product Owners

Identify trends of possible systemic problems, Define ops processes & standards.

Evaluate escalation needs and Execution of backlog/roadmap efforts.

Troubleshoot & resolve escalated complex/prolonged

issues, develop & design ServiceNow forms, identify process gaps & process optimization and improvements

Liaison with Delivery team in implementation of standards and processes, customer deviations from standards to improve stability, actively increase skillset of Ops team.

Should perform operation alert tuning in monitoring tool as and when necessary whenever there is an opportunity to optimize the work.

Request any changes or upgrades for shared tools

Own stability and performance of the environment across the enterprise, Operation management processes

Who You Are (Basic Qualifications)

8+ years experience in a Large Scale/Global Enterprise

Knowledge of proactive monitoring and management protocols.

Strong communications skillset including presenting to technical and non-technical stake holders.

Strong administrative skills

Strong relationship building and management skills

Experience working in a multi-cultural environment with a diverse workforce

Practical experience with proactive and predictive analysis of all Infrastructure devices.

Strong initiative with the ability to seek out opportunities that can create additional value for the organization

Model Driven Programmability, Function Virtualization

What Will Put You Ahead

Bachelor of Technology / Master of Technology

Experience in operating system (Linux or Windows)

Knowledge of cloud and/or server virtualization (AWS, Azure, or VMWare)

Experience in an IT Break/Fix environment, using problem solving to fix issues

Experience working directly with end users and the ability to meet them where they are at technically for communication.

Experience in operations and proactive management

Experience in a global team environment that includes working with peers remotely and in person.

Experience with multiple Linux operating systems (Suse, Ubuntu, Red Hat, etc)

Experience in Python or other scripting languages to automate, optimize, and innovate

Experience with Ansible or other automation platforms