Technical Support Engineer

Primary Duties and Responsibilities:

• Provide remote tier 1 end user device support including hardware troubleshooting, installation, and

replacement of products and components (Windows/Mac desktops and laptops, network and desktop

printers, VoIP phones, Wireless Access Points, Local Area Network hardware)

• Provide remote tier 1 software and device support and problem resolution which includes

troubleshooting, installation and configuration

• Provide remote tier 1 helpdesk support to end user base and when necessary, work with and escalate

to tier 2/3 or onsite support.

• Perform device management using Intune
• Fulfill requests and provide support for user onboarding or offboarding activities
• Create and manage users, groups, mailboxes within on-premise Active Directory, Azure Entra ID and

Exchange Online services.

• Create and manage Teams and SharePoint Sites within Office 365 Admin Center.
• Perform software distribution, application packaging and patching of endpoints using products like

Tanium/Atera/Intune/etc.

• Monitor, maintain and support installation of Crowdstrike EDR on endpoints and work to remediate any

security incidents or breaches of the environment

• Perform metering of software installations vs license inventory
• Follow up with end users to ensure the systems are functional and issues were addressed. Report

customer feedback and potential requests as needed

• Develop technical specifications and support documentation for end users
• Establish and maintain effective and professional working relationships with superiors, fellow

workers, customers and vendors

• Fulfill assigned service requests and assist others with escalated tickets
• Conduct security assessments and compliance related scans, remediating vulnerabilities and

other findings as reported by the compliance team

• Serve as point of contact with third party vendors for technical support
• Maintain software and hardware asset management
• Assist with software licensing audit, management and provisioning

Interested candidates please mail resume on hiren.narwani@kwglobal.com