System Administrator

Roles and Responsibilities:

• Good knowledge of Hardware and software-related issues for Desktop/Laptops.
• Good troubleshooting skills for desktop/Laptop/windows/Mailing System/Network printer etc.
• Should be comfortable for on-site and phone support, Printer support, Backup system support, Updating current infrastructure, Deployment of new infrastructure.
• Good knowledge of various technologies: Microsoft Operating Systems 10/11, Microsoft Office products(Outlook, Word, Excel, PowerPoint, Access), IE, Google Chrome, WPS, WDS etc.
• Good knowledge of servers DC, ADC, File servers and permissions (Training/Certification on Microsoft product will be preferred).
• Good knowledge of LAN, WAN connectivity, IP subnet and Network protocol (Training/ Certification on Network will be preferred).
• Maintain overall ownership of end user's issues/request and to ensure resolution in defined TAT.
• Provide initial assessment of urgency and business impact on all support calls and escalate to seniors in case of any support required to avoid escalation.
• Handles all incidents and requests, software installations, new computer setups, upgrades, shifting of assets etc.
• Record incident resolutions in the Service Desk tool.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Monitor daily activities.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Should be comfortable for rotational shifts.