Client Service Executive

Job description

Roles and Responsibilities:

• Regular client communication through telephone and emails
• Understand the clients, their requirements and develop a close business relationship
• Act as SPOC for clients
• Organizing, scheduling and liaising with our QA teams to deliver the top notch service to clients
• Timely responses and resolutions of client queries and requests to agreed SLAs
• Generating revenue and working to KPIs
• To work closely within the team and outside the team to complete the client tasks, quires
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:

• Education: Graduation or Post Graduation
• Experience: Having experience in handling UK/US-based clients with a minimum of 2years of work experience

Working Conditions:

• This is a full-time position with the flexibility of remote work.
• Five days of working with fixed off on Saturday and Sunday.
• Ability to work in night shifts
• Ability to work with US time zones Time tracking software will be installed to track the activities.

Job Prerequisites:

• High-speed internet connection
• Laptop with an integrated camera and a pair of headphones
• Distraction-free workspace with zero external interference