Virtual Front Desk Executive

Role & responsibilities:

• Greet, check-in, respond to requests and settle accounts while providing exceptional 

service

• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-selling
• Doing reservations, cancellation and modification of bookings of hotel rooms
• Guiding guests about hotel amenities, local areas and direction
• Smooth check-in and check-out of guests from the hotels in the USA using the virtual front desk
• Communicating and collaborating with the local hotel team and participating in the smooth overall operation of the hotel

Skills and Experience required :

• Experience in the hospitality industry or related industry
• Service focused personality is essential
• Fluency in English, both verbal and written
• Strong customer service skills, such as empathy, listening skill, problem-solving skill
• Excellent verbal and written communication skills
• Organizational and time management abilities
• Should be comfortable for rotational shifts
• Freshers can apply