Executive Front Office Receptionist

JOB DESCRIPTION:

• To ensure smooth functioning in the main reception/ registration counter/ op billing counter.

• To streamline patient's flow at the main reception during peak hours.

• To interact with all the patients and to reply to their queries

• To book appointments in HMS for review with consultants.

• To raise OP bills for consultation, investigation and procedures.

• To display a high degree of professionalism and integrity as befitting a member of management.

• Ensure proper image is being maintained at all times with respect to grooming and uniform

standards.

• To ensure knowledge transfer happens effectively when required.

• To support and participate in programs, related to orientation of new employees.

• To work on a mechanism to monitor the deviations with reference to patient service standards and

delivery time.

• To coordinate with Guest Relation Executive for all VIP patients.

• To extend duty in the reception in case of leave or any absence.