RevOps Excellence Specialist

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

JOB DESCRIPTION:

1. Revenue Process Execution & Optimization (Ownership: Execution & Compliance | Strategy Defined by Lead, RevOps Excellence)

• Execute daily revenue operations workflows, ensuring compliance with RevOps processes.
• Identify and recommend efficiency improvements in deal execution, pipeline management, and workflows.
• Provide operational support to sales teams, ensuring adherence to established processes.
• Work with sales reps and leadership to ensure processes are followed, flagging gaps where needed.
• Maintain clear documentation of operational workflows and standard operating procedures (SOPs).

2. ROE & Account/Territory Assignment Support (Ownership: Execution of Assignments & Compliance Monitoring | Strategy Owned by Lead, RevOps Excellence)

• Ensure adherence to Rules of Engagement (ROE), account ownership, and deal governance policies.
• Execute account and territory assignments in Salesforce based on pre-defined logic.
• Process account reassignments, ownership transfers, and territory adjustments as needed.
• Monitor compliance with ROE, escalating disputes or exceptions to leadership.
• Ensure CRM reflects accurate account ownership and segmentation mapping.

3. Sales Process & Tool Onboarding Execution (Ownership: Process & Tool Enablement | GTM Enablement Owns Soft Skills/Product Knowledge Training)

• Execute process and tool onboarding for new sales hires, ensuring smooth adoption of workflows.
• Provide training and documentation on Salesforce, DealHub CPQ, and Outreach usage.
• Support sales teams in troubleshooting RevOps tools, escalating technical issues as needed.
• Work with GTM Enablement to ensure sales reps are fully equipped with both technical and operational knowledge.
• Track adoption and gather feedback on system usability and training effectiveness.

4. Sales Productivity & Process Adherence (Ownership: Process Execution & Compliance | Sales Leadership Owns Coaching & Performance Management)

• Ensure sales teams follow defined sales processes, tracking adherence and compliance.
• Assist sales reps in navigating deal workflows, approvals, and pipeline management best practices.
• Monitor deal execution efficiency, identifying blockers and areas for improvement.
• Work with sales leadership to reinforce best practices in deal qualification, forecasting, and pipeline progression.

5. Tech Stack & System Improvement Support (Ownership: Process Feedback & Execution | Sr. System Admin/Dev Owns Admin & Customization Tasks)

• Provide insights and user feedback on system enhancements, working with the Sr. System Admin/Dev.
• Identify opportunities for process automation and system optimization.
• Collaborate with system admins to refine CRM workflows and deal execution processes.
• Ensure data integrity, accuracy, and completeness in CRM by proactively monitoring records.

SUCCESS METRICS

• Process Compliance - % adherence to ROE, account ownership, and deal governance policies.
• Sales Enablement Execution - % of new hires onboarded successfully and adoption rates for RevOps tools.
• Operational Support Efficiency - Reduction in sales team-reported workflow issues and faster resolution times.
• Account/Territory Assignment Accuracy - % of correct assignments and reduced ownership conflicts.
• System Usability & Adoption - % improvement in sales rep adoption of CRM, CPQ, and Outreach tools.
• Sales Productivity Impact - Reduction in admin work for sellers, faster deal execution times.