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Customer Support Specialist
Kasplo Internet
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Assistance: Provide timely and professional support to customers via email, chat, or phone.
- Issue Resolution: Diagnose and troubleshoot customer issues with precision, ensuring resolution in line with company policies.
- Knowledge Base Management: Create, update, and maintain FAQs and support documentation.
- Ticket Management: Use support tools to log, prioritize, and track customer tickets, ensuring SLAs are met.
- Product Expertise: Stay updated on product features, updates, and improvements to assist customers effectively.
- Escalation Handling: Identify recurring issues and escalate complex cases to relevant departments for resolution.
- Customer Feedback: Collect and report customer feedback to help improve our products and services.
- Quality Assurance: Adhere to quality standards and consistently maintain high customer satisfaction scores (CSAT).
- Communication Skills: Strong written and verbal communication skills to engage with customers effectively.
- Empathy: Ability to understand and address customer concerns with patience and care.
- Problem-Solving: Analytical mindset to resolve issues efficiently and effectively.
- Technical Proficiency: Familiarity with CRM software (e.g., Zendesk, Freshdesk) and ticketing systems.
- Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Collaboration: Team-oriented with a proactive attitude to coordinate with cross-functional teams.
- Adaptability: Quick learner who thrives in a dynamic, ever-changing work environment.
- Bachelor s degree in any field (preferred in IT, Business, or Communication).
- Proven experience (2-3 years) in customer support or a related field.
- Basic understanding of technical support and troubleshooting.
- Experience with SaaS platforms or similar industries is a plus.
Employment Type: Full Time, Permanent
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What people at Kasplo Internet are saying
What Kasplo Internet employees are saying about work life
based on 51 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Kasplo Internet Benefits
Submitted by Company
Submitted by Employees
Team Outings 
Job Training 
Work From Home 
Soft Skill Training 
Health Insurance 
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