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5 PinkBlueIndia.com Jobs
Customer Support Lead
PinkBlueIndia.com
posted 3+ weeks ago
Job Role Insights
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Job Description
- Team Supervision: Provide leadership and guidance to a team of customer support representatives, monitoring their performance and productivity
- Training and Onboarding: Train new team members, conduct onboarding, and provide ongoing coaching and mentoring to enhance their customer service skills
- Issue Resolution: Handle escalated customer inquiries and complex issues that require a higher level of expertise
- Quality Assurance: Monitor and evaluate customer interactions, ensuring that responses align with quality and service standards
- Performance Metrics: Track and analyze team performance using key performance indicators (KPIs) such as response times, customer satisfaction ratings, and issue resolution rates
- Process Improvement: Identify opportunities for improving customer support processes, efficiency, and service quality
- Reporting: Generate reports and provide insights to management regarding team performance and customer feedback
Employment Type: Full Time, Permanent
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