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Customer Support Lead
PinkBlueIndia.com
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Pinkblueindia.com is looking for Customer Support Lead to join our dynamic team and embark on a rewarding career journey
- Team Supervision: Provide leadership and guidance to a team of customer support representatives, monitoring their performance and productivity
- Training and Onboarding: Train new team members, conduct onboarding, and provide ongoing coaching and mentoring to enhance their customer service skills
- Issue Resolution: Handle escalated customer inquiries and complex issues that require a higher level of expertise
- Quality Assurance: Monitor and evaluate customer interactions, ensuring that responses align with quality and service standards
- Performance Metrics: Track and analyze team performance using key performance indicators (KPIs) such as response times, customer satisfaction ratings, and issue resolution rates
- Process Improvement: Identify opportunities for improving customer support processes, efficiency, and service quality
- Reporting: Generate reports and provide insights to management regarding team performance and customer feedback
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job description What people at PinkBlueIndia.com are saying
What PinkBlueIndia.com employees are saying about work life
based on 1 employee
Flexible timing
Monday to Saturday
Within the city
Day Shift
PinkBlueIndia.com Benefits
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PinkBlueIndia.com Jaipur Office Location
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Nehru Nagar, Jain Temple
Jaipur
Rajasthan 302016
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