AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
5 PinkBlueIndia.com Jobs
Customer Support Lead
PinkBlueIndia.com
posted 6mon ago
Job Role Insights
Key skills for the job
Job Description
Pinkblueindia.com is looking for Customer Support Lead to join our dynamic team and embark on a rewarding career journey
- Team Supervision: Provide leadership and guidance to a team of customer support representatives, monitoring their performance and productivity
- Training and Onboarding: Train new team members, conduct onboarding, and provide ongoing coaching and mentoring to enhance their customer service skills
- Issue Resolution: Handle escalated customer inquiries and complex issues that require a higher level of expertise
- Quality Assurance: Monitor and evaluate customer interactions, ensuring that responses align with quality and service standards
- Performance Metrics: Track and analyze team performance using key performance indicators (KPIs) such as response times, customer satisfaction ratings, and issue resolution rates
- Process Improvement: Identify opportunities for improving customer support processes, efficiency, and service quality
- Reporting: Generate reports and provide insights to management regarding team performance and customer feedback
Employment Type: Full Time, Permanent
Read full job description What people at PinkBlueIndia.com are saying
What PinkBlueIndia.com employees are saying about work life
based on 1 employee
Day Shift
PinkBlueIndia.com Benefits
View more benefits
Compare PinkBlueIndia.com with
Reliance Retail
Compare
DMart
Compare
Future Group
Compare
Reliance Digital
Compare
Vishal Mega Mart
Compare
Titan Company
Compare
Croma
Compare
Walmart
Compare
Shoppers Stop
Compare
Landmark Group
Compare
V-Mart
Compare
Lifestyle
Compare
Reliance Trends
Compare
Future Retail
Compare
Metro Cash & Carry
Compare
Trent
Compare
Big Bazaar
Compare
Max Fashion
Compare
Tesco
Compare
Fabindia
Compare
Similar Jobs for you
PinkBlueIndia.com Jaipur Office Location
Jaipur Office
Nehru Nagar, Jain Temple
Jaipur
Rajasthan 302016
Rajasthan 302016
Share an Interview