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Product Support Associate
Kasplo Internet
posted 14d ago
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Flexible timing
Key skills for the job
Job Description
Key Responsibilities:
- Customer Assistance: Respond to and resolve customer queries via email, chat, or phone in a timely manner.
- Troubleshooting: Diagnose and resolve technical issues related to product functionality.
- Product Expertise: Develop an in-depth understanding of the company s products to guide customers effectively.
- Documentation: Maintain accurate records of customer interactions and resolutions.
- Feedback Loop: Escalate recurring issues or feature requests to the product or engineering teams.
- Knowledge Sharing: Update and enhance the internal knowledge base and customer FAQs.
Qualifications:
- Bachelor s degree in relevant field or equivalent experience.
- Strong problem-solving skills and a customer-first mindset.
- Excellent communication skills (verbal and written).
- Technical aptitude and familiarity with [specific tools, if applicable, e.g., CRM systems, troubleshooting tools].
- Ability to work in a fast-paced, team-oriented environment.
Preferred Skills:
- 1 year experience in customer support, product support, or a similar role.
- Basic understanding of [specific domain relevant to your product, e.g., SaaS].
- Proficiency in tools like [mention specific tools/software used].
Employment Type: Full Time, Permanent
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What people at Kasplo Internet are saying
What Kasplo Internet employees are saying about work life
based on 51 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Kasplo Internet Benefits
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Team Outings 
Job Training 
Work From Home 
Soft Skill Training 
Health Insurance 
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