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Kaseya Software

Compare

3.4

based on 115 Reviews

7 Kaseya Software Jobs

Customer Support Engineer - L1

Kaseya

3.4

based on 115 Reviews

3-8 years

₹ 6.6 - 13.5L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Customer Support Engineer - L1

Kaseya Software

posted 8mon ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Computer Networking Customer Support Linux Administration CCNA Active Directory

+ 3 more

Job Description

To lead in the diagnosis and resolution of more complex user issues through the use of Kaseya standard Incident Management processes.
Ensure all case details are recorded correctly and professionally.
Assist in the development and implementation of new or improved service delivery strategies and initiatives.
Ensure that knowledge is transferred and shared within the team.
Assisting in the maintenance of all process documentation that is relevant to Kaseya and its customers.
Work within the development cycle to assist with product enhancements and improvements.

Employment Type: Full Time, Permanent

Read full job description

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