Kaseya Software Engineer- Customer Support Reviews

Likes

As a company, it's very good in benefits and culture but as the NOC team, it's just like a desi team and has no work-life balance and no growth. No MNC work culture, no value for your ideas, and you will be rewarded and recognized only when you accepts everything whatsoever your mgr says.

Dislikes

NOC Team

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

They are supporting and given wfh to all of the employees

Dislikes

Appraisal

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Helpful teammates, on job training, good work environment, work life balance

Dislikes

I wish there will be more emphasis on learning and development in the future

Work Details

Exciting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Women security is taken care during travel to office. Good and well maintained cafeteria

Dislikes

There is no training provided at initial stage and no support from higher level during work. Poor leave approval

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good salary as per industry No extra work beyond working hrs

Dislikes

It all depends on the team and manager. But favouritism and the Indian office is full of tamilians so the feel of outsider is always given. Too much politics and gossip mongers and buttering. HR is waste. No flexibility.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

+ Until the last SVP of BLR center, it was a sales learning institute. The Indian management held no power whatsoever to improve or refine the sales process but at least there was sales learning. + The company is extremely focused on sales. If you visit Reddit, you can dive into an ocean of information that speaks about all the acquisitions of Kaseya and how those acquired products never improved. Nevertheless, for what it's worth, as per the Indian standards of earning, you will make some money. The Band-aid. + The sales team is always on their toes. So, it's an amazing place to hustle. The CEO brags about the Hire & Fire culture to be an effective way of ensuring sales remain all-time high. I guess, that as a sales professional will help you bring out your best because otherwise you know you will not have to bring yourself to work. + There are materials to learn from w.r.t products and competitive analysis which does very little when your product isn't developing anymore but hey! it's there. + There's free food and cabs. I particularly wasn't a fan of but our HR director was kind enough to remind us that "at least you are getting free food"....Read More

Dislikes

- There is white supremacy in every aspect of its functioning. The BLR center is proclaimed to be a low-cost center which means your workplace, your CTC, your opinions, your recognition, your well-being, or your food for that matter will not be on par with the world-class standards. You may even have to bear with the mistakes of "the superior" because the crap always comes to the BLR center. - There is an extreme disparity of power between the US and the India center. In fact, there is no power in the India center. So, the power-hungry "leaders" take different routes to fill their appetites. - Disrespectful and unprofessional managers - This is particularly for women employees. I have personally witnessed inappropriate behavior on the floor - this includes managers, directors, head of directors etc. There are stories of women who were fired when male directors were the ones at fault. Not that it's obvious and out there but the idea is to normalize slang, slurs. and provocative inappropriate remarks in the workplace. - It's a haunted place for project managers. These guys work for pennies. The margin of pay inequality is abysmal. There's no overtime pay for the overtime. They constantly deal with ill-mannered account managers from the west (the superiors), work more than the standard shift, and are paid peanuts. We are talking about fresh-graduated MBAs on 3-4 LPA. - No career growth. However, there's an idea of career growth with manipulative processes put in place. - It gets weirder in sales. The sales department competes with each other internally. A prospect is reached out to, by 4-6 different salespeople from different verticals for the same sale. These are commission-hungry vultures with a total and complete disregard for the prospect's need, just trying to get the sale with discounts and free months. After all, it's a floor where the "Leaders" terms the prospect with F words. So, you see the motivation is high. - That brings me to my biggest concern with the company - it's customers. In their most recent Connect event, they spoke A LOT about being customer-centric and I hope to God, they weren't lying about the new announcements but a company obsessing over sales and not the product does not care about the customer. Also, if the AM of the customer changes every 6 months as a part of the quarterly office cleansing activity, I don't think it's a healthy customer experience....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

My team is great

Dislikes

They do not care for employees. They change proces and accounts every quarter and do not care how it effects your incentives Team India has no power, control, progress or growth

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Dislikes

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