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FRONT OFFICE-GSA
Karni Fort Bambora
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Welcome guests warmly and ensure a seamless check-in and check-out process.
- Handle reservations, room assignments, and guest registrations efficiently.
- Provide information about the hotel s services, facilities, and local attractions.
- Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
- Process payments and maintain accurate billing records.
- Ensure the front desk is organized, presentable, and equipped with necessary supplies.
- Coordinate with housekeeping, F&B, and other departments to meet guest needs.
- Maintain accurate records of guest information and stay details.
- Handle phone calls, emails, and guest messages promptly.
- Uphold brand standards by delivering exceptional customer service and maintaining a professional demeanor.
- 1-3 years of front office experience in the hospitality industry.
- Diploma or degree in Hotel Management or a related field is an advantage.
- Proficiency in using hotel management software and basic computer skills.
- Strong communication and interpersonal skills.
- Positive attitude, excellent problem-solving skills, and a customer-focused mindset.
- Local candidates with a hospitality background preferred.
N/A
Employment Type: Full Time, Permanent
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based on 1 employee
Flexible timing
Monday to Saturday
Within city
Karni Fort Bambora Benefits
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