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Guest Service Associate
Karni Fort Bambora
posted 2hr ago
Job Role Insights
Flexible timing
Job Description
Grade: S-4
Department: FB Service
Responsible To: FB Manager, Deputy FB Manager, Outlet Manager, Senior Captain/Captain
Job Summary: As a Trainee Guest Service Associate in the Food Beverage Service department, you will work under the guidance of the Senior Captain/Captain to carry out activities ensuring guest satisfaction. Your responsibilities will involve adhering to the hotels mission statement, values, and rules while maintaining a professional appearance.
Established Duties:
- Mission Adherence: Abide by the hotels mission statement to contribute to a positive guest experience.
- Values and Rules: Uphold the values and rules of the hotel to maintain a high standard of service.
- Professional Appearance: Maintain a professional appearance according to the set standards of the hotel.
- Seating Assistance: Assist guests in finding and seating them according to the established standards.
- Table Arrangement: Arrange tables to accommodate the correct number of guests.
- Order Taking and Serving: Take and serve orders following established standards and procedures.
- Food Order Handling: Assemble and pick up food orders efficiently.
- Table Maintenance: Ensure tables are clean and tidy after the main course, maintaining a pleasant dining environment.
- Guest Satisfaction: Strive to achieve and maintain a high level of guest satisfaction throughout the service.
- Timely Service: Execute all serving activities within the prescribed time limits.
This role provides a comprehensive introduction to the FB Service department, emphasizing the importance of guest satisfaction and adherence to the hotels standards and values. As a Trainee GSA, you will contribute to creating a positive and memorable dining experience for our guests.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
Within city
Karni Fort Bambora Benefits
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