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Premium Employer

Kalpataru Limited

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4.0

based on 831 Reviews

14 Kalpataru Limited Jobs

Senior Executive - Call Centre Quality

Kalpataru Group

4.0

based on 831 Reviews

3-8 years

₹ 4.5 - 9L/yr (AmbitionBox estimate)

Mumbai Suburban, Thane

1 vacancy

Senior Executive - Call Centre Quality

Kalpataru Limited

posted 18d ago

Job Role Insights

Fixed timing

Key skills for the job

SAP Quality Management Feedback Call Audit Call Monitoring Call Quality Call Center Operations

Job Description

Roles and Responsibilities

Conduct call audits to ensure compliance with quality standards and regulations.
Provide feedback to agents on their performance, highlighting areas of improvement.
Monitor calls to identify trends, track KPIs, and maintain accurate records.
Develop and implement effective call monitoring processes to improve overall call center operations.
Collaborate with team members to resolve issues and optimize workflow.

Employment Type: Full Time, Permanent

Read full job description

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What people at Kalpataru Limited are saying

3.5

Rating based on 8 Senior Executive reviews

Anonymous · Sales & Business Development in Mumbai

Likes

Freedom to express your ideas and support given by the management in an individuals personal growth.

Job security - Good

+2 more

Dislikes

Lethargic style of working

Read 8 Senior Executive reviews

Senior Executive salary at Kalpataru Limited

reported by 94 employees with 1-10 years exp.

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₹4.5 L/yr - ₹12 L/yr

34% more than the average Senior Executive Salary in India

View more details

What Kalpataru Limited employees are saying about work life

based on 831 employees

60%

55%

41%

99%

Strict timing

Monday to Saturday

No travel

Day Shift

View more insights

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