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Kalpataru Limited
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13 Kalpataru Limited Jobs
Senior Executive - Call Centre Quality
3-8 years
₹ 6 - 9L/yr (AmbitionBox estimate)
Mumbai Suburban, Thane
1 vacancy
Senior Executive - Call Centre Quality
Kalpataru Limited
posted 3d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and regulations.
- Provide feedback to agents on their performance, highlighting areas of improvement.
- Monitor calls to identify trends, track KPIs, and maintain accurate records.
- Develop and implement effective call monitoring processes to improve overall call center operations.
- Collaborate with team members to resolve issues and optimize workflow.
Employment Type: Full Time, Permanent
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What people at Kalpataru Limited are saying
Rating based on 8 Senior Executive
reviews
Anonymous · Sales & Business Development
in Mumbai
Freedom to express your ideas and support given by the management in an individuals personal growth.
- Job security - Good
Lethargic style of working
Senior Executive salary at Kalpataru Limited
What Kalpataru Limited employees are saying about work life
Kalpataru Limited Benefits
Office Perks Professional Support & Learning Financial Benefits Health & Insurance Time Off 
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