Assistant Manager - Customer Service (Post Sales)

Objective of the role

To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets

Position/Designation : Assistant Manager-CRM

Department : CRM

Role & responsibilities

• Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and new booking.

• Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement
• Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding 1. Welcome call 2. Customer visit for on-boarding process 3. Stamp duty & AFS registrations 4. Customer portal adoption 5. ROC, NOC generation.
• Post Onboarding: 1. Q/R/C handling 2. Engagement calendar 3. SFDC updation

• Operations : Customer file maintenance SAP/DMS data entries Tracker updations (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation

• Process improvements/ Initiatives : Gaps identified/ Process improvement suggestions / initiatives

Competencies Required:

• Advanced Communication
• Customer Orientation
• Relationship Building
• Interdepartmental Coordination
• Sales Documentation