Information Development Eng 3

• The PACE (Product Adoption Content Experience) team develops and delivers the content our customers need to install, manage, and configure Junipers products and solutions
• Juniper Networks is all about powering connections and empowering change

In the PACE team we strive for that daily by:

• Putting teamwork first
• We know that we can do so much more collectively than we can individually
• We are respectful, collaborative, inclusive, and courageous
• We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix
• Being unafraid to fail
• We know that everything won't be done perfectly the first time
• We go for it anyway
• When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again
• Remembering why our work is important

Our job is to help make our customers successful

• We do this through simplified onboarding, intuitive help in our applications, and giving customers the content they need when they need it
• When we do this, we help make their lives better, which has intrinsic meaning
• We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible
• We measure our success against these goals

About the Position:

• Juniper is serious about customer experience, and your contributions will be key to provide exceptional content experiences and customer success
• The PACE team in Bangalore is looking for a motivated candidate to create customer-focused documentation for Junipers products in the Automated WAN space
• The role requires strong technical skills and an ability to translate complex technologies into easy-to-use content for our customers
• The ideal candidate is a persistent self-starter with strong collaborative skills, who enjoys continuous learning and can push through barriers to get things done

Responsibilities:

• Work with a team of writers and editors based in Bangalore and Sunnyvale, CA, USA, to research, write, and produce high-quality, topic-based documentation for Juniper Networks products and applications
• Produce a range of deliverables including short-format web copy, in-product instructions, tooltips, and user guidance to take our users through the digital experience in an intuitive manner to complete their tasks
• Collaborate with key stakeholders such as UX designers, product managers, content strategists, subject matter experts and of course a warm and welcoming team of technical writers
• Follow established style and process guidelines to provide consistency and completeness

Minimum Qualification and Experience:

• BA/BS in Communication, Journalism, English, Computer Science, or related degree, or comparable experience
• 5+ yearsexperience in developing product documentation
• Excellent writing, organizational, interpersonal, and communication skills
• Experience in the networking domain working on network technologies, including routing, switching, network security, network automation, network management etc Demonstrated ability to craft effective snackable/short-format text for GUIs and web, as well as easy-to-understand user guidance instructions
• Ability to research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs
• Strong problem-solving skills; ability to make progress with less-than-complete information
• Experience with XML authoring tools and Content Management Systems
• Knowledge of basic UX design best practices

Preferred Experience:

• Technical certifications in the Networking domain
• Producing content for or designing in-app tours
• About Juniper Networks
• Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era
• We do this with products, solutions and services that transform the way people connect, work and live
• We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world