Assistant Guest Delight Manager

Role & responsibilities

Leads Operational Excellence and the Guest Experience:

1. Role models expected behavior and coaches team on hospitality standards

3. Executes processes that ensure the restaurant meets safety and sanitation standards

4. Executes processes that ensure inside and outside cleanliness standards are met

5. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency

6. Responds to all Guest feedback with action plans to address opportunities

Ensures all shifts are appropriately staffed to achieve service with speed goals

7.. Empowers the team to satisfy Guest needs and resolve concerns

8. Removes barriers to delivering Hospitality behaviors

9. Communicates Guest feedback to the team and involve in action plans to resolve issues

Preferred candidate profile

1.Discusses issues with other managers

2.Discusses shift plan with team

3. Involves entire team by communicating goals, results, and action plans

4. Makes adjustments to assignments during the shift to achieve goals

5. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency

6. Executes travel paths and delegates tasks as required

7. Ensures each shift is appropriately staffed to meet hospitality with speed goals

Perks and benefits