Product Manager, Vice President, Machine Learning -Service Insights

Elevate your career by spearheading transformative AI-driven customer service innovations at JPMorgan Chase, while collaborating with top-tier experts and enhancing millions of customer experiences.

As a Product Manager within Machine Learning & Intelligence Operations team, you will help drive the book of work for your product, coordinate the execution of the product roadmap, and embrace Agile methodology and best practices. You will interact with cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to build high volume data pipelines with automated data quality checks and reporting. This role is part of the Area Product Team that focuses on Transcription & Conversational Insights. You will help facilitate the team s priorities to maximize the value of the product and the work of the modeling and development teams.

This role will focus on data modernization and quality efforts in support of the formation of a data product for the bank. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences.

Job Responsibilities

Required qualifications, capabilities and skills

Preferred qualifications, capabilities and skills