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JPMorgan Chase & Co.
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Technology Support II-Tandem
JPMorgan Chase & Co.
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Minimum 4 years of Application support / Production Management work experience in the Banking and Financial services industry.
- Experience on the TANDEM / HP NonStop platform (GUARDIAN / OSS, COBOL, C, C++,)
- Hands-on TANDEM/NonStop X Systems development; Using Tools and Languages TAL, TACL, Tandem COBOL, TANDEM C++, ENSCRIBE, ENFORM, TANDEM pathway, Tandem internal messaging system, FUP, BATCHCOM, SQLCI, Host security module, ISO8583 messaging
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Knowledge of one or more general purpose programming languages or automation scripting
- Exposure to software project lifecycle is a plus.
Employment Type: Full Time, Permanent
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