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680 JPMorgan Chase & Co. Jobs
Technology Support III- Service Management
3-6 years
Bangalore / Bengaluru
1 vacancy
Technology Support III- Service Management
JPMorgan Chase & Co.
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Set goals, priorities and roadmaps for their area of responsibility
- Lead major stability programs - work with workstream leads to identify key deliverables key metrics to show progress
- Experienced leader who can manage, coach, mentor, develop and grow a team.
- Ability to influence and lead technical conversations with various infrastructure support groups in RCA meetings.
- Sensitivity and urgency in dealing with high-impact outages.
- Ability to interface and work with multiple teams across regional boundaries and communication channels.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Possess excellent writing/analytical skills as well as the ability to be detailed and process oriented.
- Strong overall knowledge of technology business and best practices.
- Advanced understanding of ITIL processes with ITIL Certification, particularly Problem Management.
- IT Service Management experience across Incident, Problem and Change Management.
- Proficient in pattern recognition and Proactive Thematic Problem investigation analysis.
- Good Data Analytics thoughts with Strong skills in data analysis, visualization, and interpretation. Ability to present complex data insights clearly.
- Strong background in areas such as Data Centre, Network, Platform, Distributed, End User and Cloud technologies.
- Knowledge of corporate service management toolsets such as ServiceNow, Service Manager (incident/problem) are essential.
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
- Passion for identifying problems that cause incidents.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Manager roles with real interview advice
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What people at JPMorgan Chase & Co. are saying
Service Manager salary at JPMorgan Chase & Co.
reported by
2
employees
with 2-7
years exp.
₹9.9
L/yr - ₹12.7
L/yr
42%
more
than the average Service Manager Salary in India
View more details
What JPMorgan Chase & Co. employees are saying about work life
based on 6.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
JPMorgan Chase & Co. Benefits
Submitted by Company
Employee Programs Wellness Programs Health Care and Insurance Plans Family Care Retirement Savings Programs
Submitted by Employees
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JPMorgan Chase & Co. Bangalore / Bengaluru Office Location
Bengaluru Office
501, 5th Floor, Prestige Centre Point, 7 Cunningham Road
Bengaluru
Karnataka 560056
Karnataka 560056
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