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JPMorgan Chase & Co.

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4.0

based on 6.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

680 JPMorgan Chase & Co. Jobs

Account Specialist - Operations Analyst

JPMorgan Chase

4.0

based on 6.2k Reviews

2-7 years

₹ 3.15 - 6L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Account Specialist - Operations Analyst

JPMorgan Chase & Co.

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Finance Data Analysis Customer Service Change Management Training

+ 4 more

Job Description

Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.

Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.
Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.
Ensure team s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.
Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you re doing, and summarize your impact in your year-end Self-Evaluation.

Required qualifications, capabilities, and skills

Minimum 3 years of experience in customer service or in the function being managed
Verbal and written communication skills
Influencing skills
Change management skills
Prioritization skills
Data analysis skills
High School diploma/GED required

Preferred qualifications, capabilities, and skills

Previous financial industry experience
People management experience
2 years of experience in a call center environment, for call center roles

Employment Type: Full Time, Permanent

Read full job description

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