AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
JPMorgan Chase & Co. Team. If you also belong to the team, you
can get access from
here
JPMorgan Chase & Co.
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
668 JPMorgan Chase & Co. Jobs
Payment Lifecycle Associate
8-10 years
₹ 7 - 14.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai
1 vacancy
Payment Lifecycle Associate
JPMorgan Chase & Co.
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary
As a Payment Lifecycle Associate within our global team, you will have the primary responsibility to monitor and maintain various application infrastructures. You will act as a single point of contact for our Line of Business and external service providers for all applications and connectivity related issues. You will escalate all issues and alerts to the incident manager to remediate and resolve incidents with minimal business impact. This role requires flexibility for WHEM shift and a 24/7 function. You will also have the opportunity to oversee the team as a manager and manage the day to day operations.
Job Responsibilities
- Fully understand the current Swift architecture and infrastructure, and assess the impacts on the business caused by disruptions to message/transaction flows.
- Ensure all systems and queues are monitored across all platforms. Investigate all alerts and take the necessary action.
- Open and initiate Service Centre tickets.
- Identify and escalate any issues via the incident management process, and participate in incident calls by providing facts, impacts, and details from an operations perspective.
- Participate in business requirement activities and ensure all monitoring tasks are considered for automation. Provide coaching and development by performing training on new and existing procedures.
- Carry out training of new starters following the agreed training program and complete the necessary scorecards to record progress and keep management informed.
- Support any testing activities and implementation events as required.
- Take ownership of all Standard Operating Procedures (SOPs) and create new documents where appropriate. Work as part of a global team and manage the team, staffing, and overall daily activities.
Required Qualifications, Skills and Capabilities
- Min 8 years of experience in operations and good understanding of payments.
- Experience in People management/supervisory role, managing performance, recruitment, training and employee engagement strategies.
- Experience of working as part of a Global team. Advanced experience using Microsoft Office, including Excel, Visio, PowerPoint and any business intelligence tools.
- Ability to motivate, mentor and develop team members . Excellent written & oral communication skills.
- Good Interpersonal skills to be able to communicate internally & externally and at all levels.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Ability to use creative problem solving techniques to solve business issues. Flexible with WHEM (US) and 24X7 shifts and be flexible as per business needs. Mandatory Saturday and Sunday working.
- Work schedules might vary and you must be willing to work in schedules.
Employment Type: Full Time, Permanent
Read full job descriptionJPMorgan Chase & Co. Interview Questions & Tips
Prepare for JPMorgan Chase & Co. Associate roles with real interview advice
Top JPMorgan Chase & Co. Associate Interview Questions
Q1. A rat has 3000 gm of rice, he has to travel a distance of 3000m, he eats 1gm rice/m, his maximum carrying capcity is 1000 gm,how should he t ... read more
asked in
Associate interview
Q2. How will you perform pre-fix and post-fix operation for the given string expression?
asked in
Associate interview
Q3. A new software has 3 functions SelectSum(), log() and exp(). You have a table of 1000 data points, how will you find product of all points u ... read more
asked in
Associate interview
What people at JPMorgan Chase & Co. are saying
Rating based on 627 Associate
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
Working in JPMorgan has been a great experience. Starting from package increament work life balance is been very good
- Salary - Good
+5 more
Dislikes
Only issue is here the technology they use is very old and knowledge growth become stagnent after some period of time
Associate salary at JPMorgan Chase & Co.
reported by
10.1k
employees
with 1-17
years exp.
₹10.3
L/yr - ₹35.5
L/yr
219%
more
than the average Associate Salary in India
View more details
What JPMorgan Chase & Co. employees are saying about work life
based on 6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
JPMorgan Chase & Co. Benefits
Submitted by Company
Employee Programs Wellness Programs Health Care and Insurance Plans Family Care Retirement Savings Programs
Submitted by Employees
View more benefits 
Compare JPMorgan Chase & Co. with
Morgan Stanley
Compare
Goldman Sachs
Compare
TCS
Compare
Bank of America
Compare
Amazon
Compare
Compare
Accenture
Compare
Deloitte
Compare
Deutsche Bank
Compare
Oracle
Compare
Capgemini
Compare
Barclays
Compare
Infosys
Compare
Microsoft Corporation
Compare
Wells Fargo
Compare
HSBC Group
Compare
UBS
Compare
Bajaj Finserv
Compare
Cholamandalam Investment & Finance
Compare
Citicorp
Compare
Similar Jobs for you
JPMorgan Chase & Co. Mumbai Office Locations
Mumbai Office
Headquarter
JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East
Mumbai
Maharashtra 400098
Maharashtra 400098
Mumbai Office
aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai
Mumbai
400 064
400 064
Software Engineer II - AWS, Cloud Database Engineer
2-7 Yrs
Bangalore / Bengaluru
Share an Interview