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Engaged Employer

JPMorgan Chase & Co.

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4.0

based on 5.9k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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Top Rated Financial Services Company - 2024

565 JPMorgan Chase & Co. Jobs

Sales support / Client Services - Associate

JPMorgan Chase

4.0

based on 5.9k Reviews

3-7 years

Mumbai

1 vacancy

Sales support / Client Services - Associate

JPMorgan Chase & Co.

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Virtual Assistant Salesforce Project Management Trade Tableau Front Office

+ 3 more

Job Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary

As a Trade Lifecycle Analyst within JPMorgan Chase, you will be instrumental in upholding the firms strength and resilience. Your role will involve identifying new and emerging risks, and applying your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities

Swiftly review intraday exceptions to resolve trade affirmation with counterparties and unmatched trades in the global settlement markets, and set up SSIs (Standard Settlement Instructions) to ensure timely settlement.
Maintain awareness of market settlement protocols and cut-offs to ensure timely settlement.
Utilize strong verbal and written skills to address high volumes of client and front office queries.
Demonstrate very strong multitasking skills to manage high trade volumes, market cut-offs, and address real-time sales queries within tight deadlines.
Identify and fix recurring trade breaks to increase trade STP (Straight Through Processing).
Partner with onshore/local teams to identify and remediate root causes impacting STP.
Drive the agenda by presenting the business case, partnering with technology, and leading to full delivery with minimal supervisory oversight.

Required qualifications, capabilities and skills

Strong product / prematching/ settlement knowledge
Strong multi tasking skills in a high pressure environment with Sales, Clients, market cut offs.
Understanding of the settlement market practices and protocols
Must have a strong drive for results - to enhance Trade STP
clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate
Attention to details and sense of ownership
Great team player able to work in a pressurized and changing environment
Strong problem solving, control, and project management skills

Preferred qualifications, capabilities and skills