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JP Morgan Chase - Analyst - Client Service Payments (5-10 yrs)

5-10 years

JP Morgan Chase - Analyst - Client Service Payments (5-10 yrs)

JPMorgan Chase & Co.

posted 13d ago

Job Role Insights

Flexible timing

Job Description

Client Service Payments Analyst


Description:


- Welcome to JPMorgan Chase. Are you looking for an opportunity to work in Payments team? You have found the right team.

- The APAC Solution Center offers best in class service to our Treasury Services corporate and financial institution clients.


- We are the first line client service team interacting with our clients via phone and email.

Job summary:

- As a Client Service Analyst in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients.


- In this role, you will serve as the primary point of service contact for each client within your assigned portfolio.


- The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products.


- This role will act as the 1st point of escalation from the Corporate Client, Correspondent bank, Corporate Client Service team and the CSAM team located within the local branches.

Job responsibilities:

- Provide prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients

- Handle day-to-day client inquiries and requests relating to their accounts and transactions

- Take ownership in pending cases by following-up closely and providing proactive updates to clients

- Ensure risk/compliance guidelines are followed at all times while meeting client needs

- Identify and escalate issues in a timely manner

- Perform maintenance requests e.g. signature updates, call-back list updates, SA updates, etc.

- Coordinate/Follow-up with internal partners

- Gather and compile information e.g. interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.

Required qualifications, capabilities, and skills:

- Client Satisfaction

- Resolve phone and written inquiries from clients and internal partners

- Log, track all incoming work into call tracking system within 24 hours

- Ensure first call resolution

- Provide client updates on unresolved cases

- Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.

- Client Intimacy

JP Morgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.


Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.


We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.


We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.


Functional Areas: Other

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What people at JPMorgan Chase & Co. are saying

4.3
 Rating based on 185 Analyst reviews

Likes

Salary work-life balance all are a given in this company. If you work here with a great manager you don't need to switch at least for nest 5 year. no day will be mundane.

  • Salary - Excellent
  • +4 more
Dislikes

IJP is now a tool just to retain employees who are leaving, i would want less on the current manager's involvement in movement, as they try to hinder it by influence to ensure only they have a good employee. IJP is intended for learning new skills but unfortunately that is failing.

  • Promotions - Poor
Read 185 Analyst reviews

Analyst salary at JPMorgan Chase & Co.

reported by 2.6k employees
₹6.5 L/yr - ₹25 L/yr
125% more than the average Analyst Salary in India
View more details

What JPMorgan Chase & Co. employees are saying about work life

based on 6.1k employees
65%
87%
76%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

JPMorgan Chase & Co. Benefits

Submitted by Company
Employee Programs
Wellness Programs
Health Care and Insurance Plans
Family Care
Retirement Savings Programs
Submitted by Employees
Free Transport
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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JPMorgan Chase & Co. Mumbai Office Locations

View all
Mumbai Office
Headquarter
JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East Mumbai
Maharashtra 400098
Mumbai Office
aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai Mumbai
400 064

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