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Technology Support II Professional
JPMorgan Chase & Co.
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Basic knowledge in the following key areas hardware architecture (performance testing, monitoring, operations), hardware benchmarking (program management, network management), design (compliance, security), network engineering (planning, provision)
- Automate routines to optimize application s monitoring. Knowledge of databases (SQL, ORACLE) for troubleshooting. Basic knowledge of cloud architecture
- Knowledge in at-least one of programming languages (Java, SQL, Python) for automations
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Knowledge of one or more general purpose programming languages or automation scripting
- Spanish and/or Portuguese would be an added advantage
- Amazon AWS basic certification is a plus
- Knowledge of SQL, Python or others programing languages, Pentaho Data Integration, Control-M, AutoSys, iTRS, Geneos, Jira. Understanding of DEVOPS, Agile, ITIL. Willingness to learn and work in the financial markets
Employment Type: Full Time, Permanent
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What people at JPMorgan Chase & Co. are saying
Rating based on 1 Professional
review
Anonymous · Project & Program Management
in Mumbai Suburban
Likes
It’s culture and it’s work life balance. Growth is faster and fair treatment
- Salary - Excellent
+5 more
Dislikes
Job security is everywhere, but since this depends on every person performsnce
Professional salary at JPMorgan Chase & Co.
reported by
2
employees
with 6-7
years exp.
₹7.5
L/yr - ₹9.6
L/yr
17%
less
than the average Professional Salary in India
View more details
What JPMorgan Chase & Co. employees are saying about work life
based on 6.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
JPMorgan Chase & Co. Benefits
Submitted by Company
Employee Programs Wellness Programs Health Care and Insurance Plans Family Care Retirement Savings Programs
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JPMorgan Chase & Co. Bangalore / Bengaluru Office Location
Bengaluru Office
501, 5th Floor, Prestige Centre Point, 7 Cunningham Road
Bengaluru
Karnataka 560056
Karnataka 560056
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