Senior Technology Analyst (AVP)

Your key responsibilities

• Primarily supports the production platform, carrying out analysis, monitoring and remediation / troubleshoot production issues and specific maintenance tasks as per the runbook procedures, apply workarounds and/or deploy permanent solutions.
• They aid with analysis of the Production platform to identify performance and resiliency enhancements.
• Implements technical and functional solutions as provided by Development/Production Engineers
• Logs and tracks manual tasks for automation through to completion.
• Ability to track and report project/task progress, risks, issues, dependencies, and performance. Facilitates project meetings, workshops and supporting documentation.
• Configures the application, in response to Business and/or technical problems and in accordance with provided requirements and agreed design principles.
• Responsible for Incident, Change, Problem, Event, and knowledge Management for the applications assigned to.
• Primary activities are:
  • Engineering and Technical Support
  • Relationship Management
  • Incident, Problem and Change Management
  • Continual Service Improvement activities
  • Disaster Recovery Planning & Testing
  • Production Readiness & Testing
  • Stability & Prioritization Representation
• Research, analyse and recommend improvements to the organizations use of the software applications.
• Coordinate with different teams (Configuration Management team,DBAs, Infrastructure teams and Application Development teams)
• Participate in a culture of knowledge sharing with the development team.

Your skills and experience

• Working experience in banking financial institution in providing IT support and dealing with business users on support or requirement gathering
• Experienced in supporting regulatory reporting deliveries E2E across applications including stakeholder management.
• Experienced in ITSM / Service management / Environment / Incident management / Crisis management.
• Getting things done in large organizations understanding of where to use processes and how to build and operate a network.
• Experience working with virtual and global teams, work across countries, regions and time zones with a broad range of cultures and technical capability, ability to provide out of hours coverage as needed.
• Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation certificate desired)
• Ability to manage ambiguity, risk, and changing direction of projects and strategies.
• Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract and patch data in Sybase and Oracle databases. Familiarity with JAVA
• SQL/PLSQL: Good skills in writing SQL queries, identify long running queries, locks, issues on database
• Unix: Advanced skills, hands-On Experience with troubleshooting, advanced ability to research, analyze and recommend improvements.
• Experience in supporting digital projects using Microservices, APIs, Kafka, Streamsets would be advantageous.
• Experience of Monitoring tools such as Splunk, Geneos, New Relic. Grafana
• Experience of Scheduling tools such as Control-M (extensive hands-on experience with Control-M batch config, job scheduling and parameterization)
• Exposure to any cloud platforms (GCP preferred) would be advantageous.
• Proactive and able to work independently.
• Strong problem ownership skills and attitude
• Proven history of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered.
• Self-motivated professional, very good English language skills (verbal & written), good communicator and experienced in working in a follow-the-sun-model.
• A Computer Science or MIS degree holder (Additional qualifications in financial field is desired)