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Engaged Employer

JPMorgan Chase & Co.

Compare

4.0

based on 6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

633 JPMorgan Chase & Co. Jobs

Client Service Support Specialist

JPMorgan Chase

4.0

based on 6k Reviews

2-6 years

Mumbai

1 vacancy

Client Service Support Specialist

JPMorgan Chase & Co.

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Cash Management Services MS Office Scheduling Client Servicing Financial Services User Acceptance Testing

+ 2 more

Job Description

You are a strategic thinker passionate about driving solutions . You have found the right team

As a Client Service Support Specialist within the International Private Bank Client Service Center of Excellence team, you will be responsible for executing Money Transfer payment requests, handling inquiries, escalations, and investigations related to payments, and maintaining account and transaction requests. This role provides an opportunity to work in a rapidly changing business and technology environment and to utilize all available tools and resources to service clients as efficiently as possible.

Job Responsibilities

Ensure the quality and accuracy of data related to internal and external client hierarchies and account alignment.
Assume responsibility for assigned tasks and issues, clarify any objections, and maintain data integrity, accuracy, and completeness.
Evaluate situations and escalate for urgent assistance if transactions cannot be processed on time or if support issues remain unresolved.
Engage in special projects and conduct User Acceptance Testing (UAT) for IT enhancements.

Required qualifications, capabilities and skills

At least 2+ years of experience in the Financial Services and/or Private Banking industry in Payments processing and/or Payment Investigations
You must have a Bachelors degree or above
Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible.
Excellent timeliness/accuracy of cash management and transactions
Seeks to better understand upstream/downstream implications to the individual s/team s actions
Takes time to understand cause and effect of challenging situations and offers potential solutions
Excellent English communication skills (verbal and written). Ability to follow all established policies, procedures and practices
Ability to organize and prioritize work
Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint). Expert knowledge with Microsoft Outlook email, scheduling and task manager

Employment Type: Full Time, Permanent

Read full job description

JPMorgan Chase & Co. Interview Questions & Tips

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What people at JPMorgan Chase & Co. are saying

What JPMorgan Chase & Co. employees are saying about work life

based on 6k employees

65%

87%

76%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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JPMorgan Chase & Co. Mumbai Office Locations

View all

Mumbai (5)

Mumbai Office

Headquarter

JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East Mumbai
Maharashtra 400098

Mumbai Office

aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai Mumbai
400 064